62club — Frequently Asked Questions

62club requires a clear photograph or scan of your Indonesian KTP (Kartu Tanda Penduduk) as the primary identity document. In some cases, a selfie holding the KTP alongside a handwritten note showing the date and the word "62club" may also be requested. All submitted documents are encrypted and stored securely. KYC verification is typically completed within 24 hours of submission during standard business hours (WIB, UTC+7).

No. 62club strictly enforces a one-account-per-person policy. Each player is permitted exactly one registered account, tied to their verified identity. Operating multiple accounts — whether under the same name, different names, or shared devices — is a violation of 62club's Terms and Conditions and will result in all accounts being suspended and balances being forfeited pending investigation.

On the 62club login page, click "Forgot Password" and enter the email address associated with your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team at [email protected] with your registered email and username so we can verify your identity and assist you directly.

To permanently close your 62club account, email [email protected] from your registered email address with the subject line "Account Closure Request". Include your username and the reason for closure. Any remaining balance will be processed for withdrawal to your verified payment method before the account is closed. Please note that account closure is distinct from self-exclusion — if you are closing your account for responsible gaming reasons, please also request a self-exclusion to prevent re-registration.

Deposits via BCA bank transfer to 62club are typically credited within 5 to 15 minutes of a successful transfer confirmation. During peak hours — particularly around major football match kick-off times or promotional events — processing may occasionally extend to 30 minutes. If your deposit has not been credited within one hour, contact our support team with your transfer receipt and transaction reference number for manual verification.

The minimum deposit amount on 62club is Rp 25.000 for all supported payment methods, including bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, and Bank Permata, as well as e-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. There are no deposit fees charged by 62club — however, your bank or e-wallet provider may apply their own transaction fees, which are outside 62club's control.

The minimum withdrawal amount to a Mandiri bank account from 62club is Rp 50.000. Withdrawals to all supported Indonesian banks — including BCA, BRI, BNI, Mandiri, CIMB Niaga, and Bank Permata — share this same minimum threshold. Withdrawal requests submitted before 21:00 WIB are typically processed within the same business day. Requests submitted after 21:00 WIB will be processed on the following business day.

Yes. 62club supports deposits and withdrawals via all major Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet transactions are generally processed faster than bank transfers, with most deposits credited within 5 minutes. To use an e-wallet, select your preferred provider from the deposit screen, enter the amount, and complete the payment within the e-wallet app on your device. The e-wallet account must be registered under the same name as your 62club account.

62club does not charge any platform-side fees for standard withdrawal requests. One free withdrawal per day is provided to all players. If you submit more than one withdrawal request within a 24-hour period, a small administrative fee of Rp 5.000 applies to each additional request. Your receiving bank or e-wallet provider may also apply their own inbound transfer fees, which are determined entirely by that institution and are beyond 62club's control.

Withdrawal requests to BRI (Bank Rakyat Indonesia) accounts submitted during business hours (08:00–21:00 WIB) are processed within 1 to 3 hours after approval. Requests submitted outside these hours will be queued for processing at the start of the next business window. Before any withdrawal can be processed, your account must have completed KYC verification and the receiving bank account must be registered under your verified name. Processing times may extend slightly during major Indonesian public holidays.

62club offers a comprehensive sportsbook covering football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup, and Piala AFF featuring Timnas Indonesia), badminton (Indonesia Open, All England, Thomas Cup, Uber Cup), basketball, volleyball, MotoGP (including the Mandalika circuit in Lombok), and e-sports (Mobile Legends MPL, PUBG Mobile, Free Fire). Live in-play betting is available on all major events.

Mix parlay (Indonesia's popular multi-leg accumulator betting format) allows you to combine multiple match selections into a single bet. All selections must win for the bet to pay out — if any single leg loses, the entire parlay is lost. The odds of each selection are multiplied together, creating significantly higher potential returns than single-match bets. 62club supports mix parlay bets with a minimum of 3 legs and a maximum of 12 legs per ticket. Minimum stake for a mix parlay is Rp 10.000.

Yes. 62club offers togel (Indonesia's traditional numbers lottery), one of the most popular gaming formats among Indonesian players. Available markets include 2D, 3D, and 4D number selections across multiple draw schedules throughout the day and week. Results are drawn transparently and published immediately after each draw. To play togel using OVO, GoPay, or bank transfer, simply navigate to the Lottery section of the 62club platform and select your preferred market and draw time.

62club offers live sabung ayam (traditional cockfighting) streaming and betting, one of the most deeply rooted entertainment formats in Indonesian gaming culture. Matches are streamed in real time from licensed arenas, and players can place bets on either the Meron (favoured side) or Wala (underdog side) before and during each match. Odds are updated live throughout each bout. All sabung ayam events are clearly timestamped in WIB (UTC+7) for easy scheduling.

The RTP on slot games at 62club varies by game title and provider. Most slots from Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft feature RTPs between 94% and 97%, as certified by the respective game studios. Popular slot gacor (high-payout slots) titles frequently played by Indonesian players — such as Gates of Olympus and Sweet Bonanza — carry RTPs of 96.5% and above. RTP figures for individual games are displayed in each game's information panel.

Yes. The entire 62club platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your preferred mobile browser (Chrome, Safari, or Firefox), navigate to 62club.cam, and log in as normal. The mobile interface adapts automatically to your screen size, providing the same full range of sports betting, live casino, togel, and slot gacor content available on desktop, including live in-play betting and real-time odds updates.

62club offers a welcome bonus to newly registered and verified players on their first deposit. The specific bonus percentage, maximum bonus amount, and minimum qualifying deposit are displayed on the promotions page at the time of registration. Welcome bonus funds are credited to your account automatically after your first qualifying deposit is confirmed. All welcome bonuses at 62club are subject to wagering requirements — please review the full bonus terms before claiming to ensure the offer suits your playing style.

A wagering requirement (also called a rollover requirement) specifies how many times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before withdrawal is permitted. At 62club, each bonus offer clearly states its wagering requirement, eligible game categories (not all games contribute equally), and the time window within which the requirement must be met.

Yes. 62club periodically offers cashback promotions that return a percentage of net losses over a defined period — typically daily or weekly — back to your account as bonus credit. Cashback rates, eligible game categories, minimum loss thresholds, and any associated wagering requirements vary by promotion and are detailed in the individual offer terms. Cashback promotions are a popular feature among Indonesian players who enjoy sports betting on BRI Liga 1 and international football markets.

62club's VIP program rewards consistent players with tiered benefits that increase with activity level. VIP tiers are determined by cumulative wagering volume over rolling monthly periods. Higher tiers unlock faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, personalised reload bonuses, and exclusive invitations to special promotional events tied to major Indonesian sporting occasions such as Piala AFF and BRI Liga 1 championship rounds. VIP status is reviewed monthly and adjusts automatically based on activity.

62club operates with SSL/TLS 256-bit encryption on all data transmissions, ensuring that your personal information and financial transactions are protected at all times. The platform uses provably fair game certification for its casino products and undergoes regular independent security audits. Player funds are held in segregated accounts, separate from operational funds. While 62club cannot publicly disclose its specific regulatory jurisdiction for operational reasons, all security and fair-play standards applied are consistent with internationally recognised gaming industry benchmarks.

62club applies AES-256 encryption to all sensitive data stored at rest, including KYC documents and financial records. Access to player data is strictly role-limited to staff who require it for their specific function. 62club never sells, rents, or shares your personal data with third parties for marketing purposes. Two-factor authentication (2FA) is available for all accounts and is strongly recommended. For a full explanation of how your data is collected, stored, and used, please review our Privacy Policy.

The minimum age to register and play on 62club is 21 years. This is enforced through mandatory KYC identity verification requiring a valid Indonesian KTP, which displays the holder's date of birth. No real-money activity — including deposits, wagers, or bonus claims — is permitted until KYC verification is successfully completed. Any account found to belong to a player under 21 will be immediately suspended, all funds returned, and the matter escalated in accordance with our responsible gaming obligations.

Deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion can all be activated from the Responsible Gaming section of your 62club account settings. Restrictions take effect immediately upon activation. Increasing a limit requires a mandatory 7-day waiting period. Self-exclusion requests can also be submitted directly by emailing [email protected] — our team processes these within one hour, 24 hours a day, 7 days a week. There is no cost to activate any responsible gaming tool, and their use is never penalised.